Before returning any items you must call 1-800-344-3242 or 1-775-450-5600 from 7:30 - 4:30pm Monday through Friday (PT) and obtain a return authorization number. Item(s) sent back without a return authorization number will be refused. All return item(s) must be returned in new condition including original boxes and properly packaged to avoid damage in shipping. No returns will be accepted after 30 days from date of purchase. All returned item(s) are subject to a handling fee charge plus freight both ways. Item(s) returned damaged or in severely used condition, which cannot be resold, will be held until customer is contacted and freight is paid for return shipment. All returned item(s) are subject to inspection for use and damage before credit is issued.